Something in the world of floating have you stumped?
Show Highlights
Today’s Daily Solution explores why Float On runs 90 minute floats versus shorter ones, and talks about various float lengths and what choosing them means for your float schedule and, ultimately, your business.
As always, Ashkahn and Graham dig deep into their float bibles and guide us to wisdom, truth, and prosperity.
Show Resources
Listen to Just the Audio
Transcription of this episode… (in case you prefer reading)
Graham: We’re going over a question from one of our listeners, which is,
“What are the benefits and downsides of 60 versus 90 minute floats?”
I should probably start this by saying that we have only ever run 90 minute floats and longer in our shop.
Ashkahn: Yeah, we have no idea what we’re talking about.
Graham: This is nothing but gut feeling and intuition and hunches on what’s about to come out of our mouth right now.
Ashkahn: But, there are reasons that we’ve only ever run 90 minute floats.
Graham: One thing I like about 90 minutes over 60 minutes is that it feels a little more intentional or prescriptive in a certain sense whereas our world just kinda runs on 60 minute time blocks so it feels very arbitrary, whereas when you tell someone your float is 90 minutes long it feels more like you’re saying that’s the length of time we think you need to be in there to have the experience that we’re trying to get you to have.
Ashkahn: Yeah, and I think one of the concerns that goes on the flip side of that is that without the option of 60 minutes, people would just think that 90 minutes is too long because that’s kind of their programming is to accept these things in 60 minute blocks.
Graham: I haven’t really found that to be true in our float center. I have had people call and I picked up the phone and as their booking an appointment they ask how long the appointment is and I’ll tell them, oh, you know it’s 90 minutes long, and they’ll often say, wow, that sounds like a long time, and I’ll say that you know pretty much everyone comes out and says that it felt like 30 minutes, and they say okay and they book their appointment, and that’s usually the end of it. I really can’t think of a time that I’ve told someone it’s 90 minutes instead of 60 and they’ve hung up and not booked their appointment as a result.
Ashkahn: Yeah, it’s one of the great secrets of being a float tank center owner is that what we do is so weird that no one knows about it so they just kinda trust you, inherently.
Graham: They shouldn’t, but they do.
Ashkahn: When they come in, if they say 90 minutes seems long, just you telling them I don’t think it is and you’ll enjoy yourself. They’re like “oh, okay, yeah that makes sense.”
Graham: Especially if it’s their first float. I think people get some benefits out of 90 minutes that they might not in 60 minutes, like just the fact that you can be in there past that kind of 45 minute mark that seems to be about where people kinda slip into the zone during their first float. They get a much longer period of time in that kinda “floaty state”, and I again, totally based on no real data, just hunches, feel like they maybe will come back to float more often after just a single float when you give them that 90 minutes instead of 60.
Ashkahn: Yeah, and that’s definitely something that’s always appealed to us I guess about doing the slightly longer floats is just giving people that extra benefit that comes along with staying in the tank for longer and hopefully better experience that encourages them to come back and if you can’t tell this is our totally unbiased report on 60 versus 90, by the way. I think you can pretty clearly see pros and cons on both sides, equally weighing out.
Graham: The obvious downside is that you can’t run as many floats, and there’s no getting around that. You just literally will not be able to have as many appointments, and you don’t charge 50% more for a 90 minute float that people are charging for a 60 minute float, so there’s definitely some kind of direct, on the surface economic downside to it.
Ashkahn: As long as you’re rocking out and keeping a really high capacity.
Graham: If you’re running a bunch of 60 minute floats but you can’t fill those anyway, again it goes back to the question of “why not just increase it and kinda give everyone a little longer in the float tank?”
Graham: What about for places that aren’t Portland and the bulk of the population wakes up before 10:00 a.m. where maybe they run on a little faster timeline? I hear that a lot of that too for New York or L.A. People wanting to just go in and out of the tank just to be able to fit it in with something like a lunch break, I mean that’s why even places we’ve stopped by tend to offer things that to us seem ludicrous, but apparently have been working out very well commercially like 30 minute floats or 45 minute floats.
Ashkahn: We don’t see them a lot, but there are a few places out there that do it and tell us it’s been going well. Again this is our very Portland experience, but I don’t get a ton of people that I feel like are trying to come in quickly and like work this into their schedule.
I feel like when people come to float it’s much more like when it’s a whole day that they have off and they have something like a picnic planned afterwards and you know it’s kind of the beginning of some big, nice relaxing day they’ve planned for themselves rather than try to just scrunch it in right away between two appointments.
Graham: Maybe that’s cause we’re not offering anything that could be scrunched in between appointments as much? Maybe they just don’t go as deep like in 90 minute floats. It kinda does bring you a little bit to this other realm, you know. Trying to do a 30 minute float, maybe it just takes you a little bit less out of the day to day zone, and people are able to kinda sneak it in almost more like a meditation break or something.
Ashkahn: I was just talking to Tom Fine about this actually, because he was talking about his research and how they did 45 minute floats in a lot of his research and how some of this research in Sweden is the same thing, 45 minute. Tom said they’d even done some 30 minute floats.
Graham: As a tangent too, they thought we were crazy in Sweden when we were telling them that we were doing 90 minute floats when we first went over there some years ago.
Graham: Nearly every center over there thought that we were … they were …we were sitting at dinner table and they were actually telling us that we were crazy for doing floats that long. And over there, 45 minutes is really is much more the norm. Okay, tangent over.
Ashkahn: So Tom Fine’s suggestions that, perhaps there’s different benefits that you’d get at the 30 minute mark versus the hour mark versus the hour and a half mark. If someone’s coming in for something maybe more like shoulder pain or back pain, that 30 minutes might get them to the spot where they get the relief they’re looking for and beyond that doesn’t actually contribute a whole lot more. Whereas if someone is looking for a different type of benefit from floating, it might take that full hour, hour and a half sort of time range to reach it. So, I don’t know, and it’s just his theory as well but definitely an interesting thing to think about.
Graham: So you heard it here, we’re not actually certain about anything.
Ashkahn: That’s right.
Graham: What about combo floats? So doing things that are 60 minutes and then sometimes doing 90 minutes. Or running half of your tanks of 60, half on 90 and then the other half on two and a half hours?
Ashkahn: It’s mostly difficult to get around the logistics of something like that. If you have a fixed schedule where all of your floats are starting at set times during the day, like all at 1:00 p.m. and then a whole other batch at 3:00 p.m. and another batch at 5:00 p.m., it’s really difficult to offer 60 minutes because if someone chooses 60 minutes, you’re not gonna shift your whole schedule structure around to shorten everything.
You’re just going to get them out 30 minutes early, and then your float tank is just going to sit there empty for 30 minutes. To me that’s almost a little bit silly because it would have cost you like $0 more to have someone stay in the float tank for that full time. So there’s that and having two different rooms that have different lengths of float mostly just gets into difficulty with your floats not starting at the same time, which is hard for taking groups of people and for noise. Making sure that noise from one room isn’t disturbing a float in another room.
Graham: That’s a good lesson that people can get going into this from the outside and those who aren’t actively running the float tank center right now might not realize, which is that pumps in the float tanks are really noisy. It sounds like a jet engine kicking on in there sometimes, especially when you’ve been in a float tank and you’re used to the quiet solitude and that noise really, despite all the crazy soundproofing we do, actually just blasts right through the walls. It’s very, very rare that we found a float center that can run a pump in a room adjacent to another float room and have that noise not just immediately blast over to whoever is in the other tank.
So when we’re saying about starting at the same time, that’s a little bit of that reason is pump noise is just so hard to block out plus the noise of cleaning and doing walk-throughs. It’s just one of those challenges again that lot of people first getting into this might not recognize as something that needs to be overcome if you want to run those different schedule float tanks.
Ashkahn: At our center we offer two and a half hour floats as well as 90 minute floats and the way we get away with it is we just have a time of day where all of our floats switch. So at 11:00 p.m. we switch from doing 90 minute floats to two and a half hour floats and we do two of those through the middle of the night and then we switch back to doing 90 minute floats. That switch over means there are no gaps in our schedule. All of our floats still start at the same time. We don’t hit any of the snags that I just mentioned, but we do offer multiple lengths of floats.
Graham: And theoretically you could just build two totally separate float centers and do 60 minutes in one and 90 minute floats in another.
Ashkahn: And then you could let us know what the actual information is with real data and not just random hunches.
Graham: People wouldn’t need to trust our random, off the cuff information that we’re spewing out here.
Ashkahn: Yeah, so that’d be good. Someone should do that.
Graham: All right, that’s the benefits of 60 and 90 minute floats, and we’ll see you next episode.
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The best case scenario is this price slashing behavior subsides shortly after the neighboring center opens.
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Show Highlights
Show Resources
Show Transcription
(in case you prefer reading)
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The Health Insurance Portability and Accountability Act of 1996 (HIPAA) required the Secretary of the U.S. Department of Health and Human Services (HHS) to develop regulations protecting the privacy and security of certain health information. This means that most medical information recorded by healthcare providers has to be stored based on a certain standard of security.
This is only just now becoming an issue in the float industry as centers are starting to accept insurance and medical referrals. However, this is still extremely rare. If this is something that may affect you personally, definitely research additional resources to make sure you’re in compliance.
Getting High (on air) in Float Tanks – DSP 329
Graham and Ashkahn light one up to honestly answer what they think about people coming into float centers high.
The guys share their experiences having Float On share a wall with a dispensary and the number of problems (or lack thereof) that it has caused over the course of many years.
Sit back, grab some munchies, and enjoy the ride with these guys.
What you Need to Know about UV – DSP 328
Have you ever wondered why the UV light on a float tank needs to be replaced so often? If the light is glowing, doesn’t that mean it’s working?
Ashkahn and Graham tackle everything you need to know about UV light, how it works in a float tank, and most importantly, how it can go wrong. This episode is dense with information useful for anyone who uses UV in their float center.
What’s going on with the MAHC? – DSP 327
The Model Aquatic Health Code is a document released by the CDC and has made waves throughout the float industry as this year it included a section on the ideal health department code for float centers as well as pools and spas. Some folks are worried about this because it may mean more rigid and unruly regulations in certain areas.
It’s been a few months since its release, so Graham and Ashkahn give an update to how it has impacted the industry and what it means going forward. Also, Ashkahn learns to abuse the show notes.
Logo Copycats – DSP 326
If you’ve ever looked at a collection of logos from various float centers, they can start to look a little similar. How do you avoid this when designing your own float center logo? Is it a big deal?
Graham and Ashkahn dish on logo design, the importance of simplicity, and a not so subtle reminder that the “don’t be an asshole” rule exists for a reason.
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Should I Have One or Multiple Styles of Float Tank?
If you had every model and type of float tank you’d be running the Burj Khalifa of float centers, with an estimated 38 unique float tanks, which include pods, custom open pools, cabins, vertical tanks, and inflatable or portable float devices currently on the market (not even counting old models).
This is all to say that there are a ton of options out there when considering tanks for your center.
Whether you’re opening a two-tank center, or a bajillion-tank center, do you want all the same model, or will you have some variety?
Why ROI Calculators Suck! (or at least why you should use caution)
“What is an ROI calculator?” I hear you asking. “ROI” simply stands for “Return on Investment”. An “ROI Calculator” is just a tool that outlines the cost of something and generates what your anticipated profit will be over a certain length of time. Usually annually.
We should make a distinction between a simple ROI calculator (i.e. a widget built into a website with limited inputs), and a financial plan (complete with P&L, cashflow, and balance sheets). Both are going to try and do the same thing, but one is going to be far more detailed and accurate.
Roughly what we’re going to be talking about is a return on investment for your whole business, but return on investment can (and should) be used for lots of different aspects to your business to help you determine how best to spend your company’s money. Usually, though, that’s going to require a lot of detail that a simple widget can’t provide.
How to compete on price without slashing prices
Let’s say you’re a float tank center and more centers are starting to show up in your town…
Or, maybe you are that other center starting up a town that already has float tanks…
As new centers enter the market, the typical response is to run promotions on daily deal sites, promote large specials, and/or run Facebook Ads selling floats for much less than the usual offerings.
The best case scenario is this price slashing behavior subsides shortly after the neighboring center opens.
But what if it doesn’t? What if an existing competitor decides their new price is even lower?
How do you compete with a price slashing neighbor without competing on price?
Learn a few ways to make price a non issue with your customers…
Float On’s Halloween Spooktacular!
‘Twas briny, and the epsom groves fluttered with salt-bats, a lurking fog floating atop the murky bog. From the dark maw of silence came a guttural groan, an eerie utterance akin to those of monsters. From the depths of darkness, that groan turned into what mortals...
