You’ve been open three months, things are going great, and then it happens — your first bad Yelp review.

Before you start throwing salt all over your center and gearing up to battle internet trolls, listen to this Daily Solutions Podcast where Graham & Ashkahn drop some wisdom on how to respond in the face of often-undue criticism.

It turns out the quickest way to address any negativity online is to reach out like a human, honestly and directly. Feedback can be helpful, and a constructive engagement with it can actually create quite a change in perception and experience from those giving it.