Something in the world of floating have you stumped?
Show Highlights
If you’re seeing a change in clientele, it can be for a variety of reasons. As different populations become aware about how floating can help them, they generally tell people with like interests who might come try it out, which then slowly creates a community of enthusiasts who are float-conscious.
Graham and Ashkahn talk specifically about how recent research and awareness has helped bring floating to those with serious pain issues, and how that can create a ripple effect in local awareness for any float center.
Show Resources
Listen to Just the Audio
Transcription of this episode… (in case you prefer reading)
Graham: Welcome, everybody. Today’s question comes in from one of our listeners and it is a very specific one actually which is, “Our clientele used to be more relaxation/meditation oriented. Now, more people come for pain relief and other health reasons. Is this a new trend?”
Ashkahn: Interesting. I don’t really know.
Graham: It’s not something that we’ve heard as far as an overwhelming trend coming in from either our own center or other people’s centers.
Ashkahn: Yeah. I can make some wild guesses which is …
Graham: I’m excited to hear your wild guesses.
Ashkahn: Here we go. Well, one thing I noticed is that the pain relief clientele that we have have insanely great experiences. Some of our best and most of our stories of people have these incredible life-changing experiences in the float tank focus on pain relief, so I can see that having a big impact – just a natural word of mouth. You have people coming in for pain relief. They are probably going to be some of those adamant people going out and telling other people about it. That beams a message that gets spread easily. It makes sense to me.
Graham: Yeah, for sure. It very much is the, I guess, just level of the effects that the float tank has directly relate to how many more people get told about it from that person, how many more people are coming in from word of mouth with similar ailments as well. Fibromyalgia is a good example which we ran a fibromyalgia program. We’re a part of that at our float tank center. We didn’t do a ton of outreach to the fibro community. We sent a couple of initial emails out and I have no idea how much they got pushed from there. We saw a few clients coming in.
Over the course of the next few months, it really trickled up to the point where we had a fair amount of people with fibro who’d found out about it and were coming in to float and telling other people about the condition. When you have these communities, especially of acute disorders that don’t have a lot of outs for treatments, I think that it does really naturally spread within them. When someone actually connects with the therapy that helps them, the idea of sharing that with these other people who are suffering is really appealing.
Ashkahn: What I hear from people with chronic pain all the time is that they’re willing to try anything. When you’re in that kind of persistent pain, you forget about the like, oh, that sounds weird or whatever. You’re just like, “No, I don’t care. I’ll try it. If I can find something that works out, I’ll definitely go and try it.”
Graham: There’s an analogy in the business world, especially in the investment sector of things where investors want to know if you’re building a vitamin or a painkiller. That’s the two categories that you’re putting those into. The relaxation, meditation category is the vitamin. You need to do maintenance everyday. It’s really good for you to meditate. It’s excellent to be able to spend time in a float tank and go in and relax, unwind, shut off a lot of the day’s stress. But that compared to “I have been in pain every single day for the last three months and I floated. Now I’m not in pain.” That’s the painkiller side, this acute fix to something that was going horribly wrong prior.
In the investment world, that’s also what you want is you want the painkillers, not the vitamins is what people say. It’s hard to convince people to do habits that are good for them, but people will do anything to get rid of their pain when it’s happening. I also wouldn’t be surprised if the boost in switch over from that meditation crowd over to the health and pain management crowd is just that, the effects being so much more acute. The same people are probably coming in more often, too. It is hard to build a practice of something that’s not essential.
Ashkahn: Inversely, it might just be that the kind of meditation crowd is possibly some of the first people to find out about a float tank center. They’re already clued into that world. It’s on their radar. Those people probably have heard about float tanks before. When a place opens in town, they’re probably going to be some of the first customers to come try it out. It might be just that. You’re noticing that first wave of people all happens to be someone who are the most likely people to be like, “Oh, nice. A float center is open. I’m going to check that out now.”
Graham: It is true. I hear less so for float centers that are just starting up. But, when we were getting started and for a couple of years afterwards, we had the exact same thing with the Roganite crowd, people who listen to the Joe Rogan podcast, were almost always the early adopters. Half of your clientele, when you first opened up a float tank center five years ago, are all people who just heard about it through Joe Rogan and then slowly that transitions into a much broader general public. You have some more awareness and stability in your community.
Ashkahn: Interesting question though. It’s one of those things as the industry gets bigger, we’ll have more data on and be able to answer these in more sophisticated ways. But, until then, you can just hear us say whatever we think based off nothing.
Graham: Based on fact, not based on fact. It’s a flip of coin at the end of the day.
Ashkahn: It’s all coming out. It’s all coming out.
Graham: The short answer to your question is, no, we personally haven’t noticed any trends.
Ashkahn: Definitely not.
Graham: All right. Thanks, everyone. We’ll talk to you tomorrow.
Recent Podcast Episodes
How do you Start Opening a Float Center? – DSP 285
For people just starting out, it can seem really daunting to start a float center. They may not even know where to begin.
Graham and Ashkahn tackle this idea head on. The most important thing is to do a lot of research (definitely check the resources) and to make sure you have people that you can call and refer to for support when you need it.
What to do When Floaters Interrupt Intros? – DSP 284
Ashkahn’s back and on form. He and Graham take on the question of how to handle first time floaters interrupt the pre-float intros explaining the process.
There’s a lot of information that first time floaters need, and if they aren’t paying attention, it can cause messy floats or unnecessary difficulty or confusion. The reunited duo provides some great tips while going over different customer scenarios.
When is the Best Time to Open a Float Center? – DSP 283
Graham takes the helm again without any co-captain to steer the SS Daily Solutions through the rugged storms of float industry questions.
Today he answers a question about when the best time of year to open your float center. The important thing to remember is that, whenever you choose, you should plan for even earlier, as float centers are more likely to get delayed in construction.
Tips for Choosing Contractors – DSP 282
Graham the Lone Podcaster takes the reigns on answering how to pick a contractor for float center build out.
It’s the kind of big decision that every float center owner hopes to only make once, so getting as much information ahead of time is extremely useful. Graham breaks down some useful tips and explains how to ask for a bid, specific skill sets to look for, and general advice on knowing when to walk away.
Starting your Pumps Early – DSP 281
In this episode, Graham goes solo again to answer a particularly loquacious listener who sent in a question about how to logistically handle your changeover when a floater comes out early.
It can be tempting to start your changeover as soon as possible, especially if you have a few of them to get to, but Graham lays out some helpful things to remember before flipping that switch and running your pumps before the allotted time.
Latest Blog Posts
4,937 Things to Know About Buying a Used Float Tank
You’re thinking about buying a used float tank. Whether this is for a new center, an addition to an existing operation, or a purchase for your home, this is a big decision.
We’ve compiled together some of the major questions and considerations to entertain before making a purchase. While you do have the opportunity to save some money and snag a good deal, there can be hidden costs and unknowns to weigh against those savings.
Offering Overnight Floats
Almost three years ago, we discussed the merits of running overnight floats from an employee’s perspective, focusing on the opportunities of this unique experience as well as its challenges. We’d like to take a deeper dive into this issue because, while the majority of floaters come through our tanks during “normal” business hours, overnight floats form an important part of not only Float On’s identity, but also its business structure and broader culture.
How to Talk About Floating
You step into the elevator and shuffle to the side to make room for the kind-eyed, old woman with the miniature poodle.
“Good morning,” you say with a smile.
“Good morning,” she beams back, her gaze resting briefly on your water bottle with the logo from your float center’s annual party.
After a brief pause, she asks, “What is Float-a-Palooza?”
You take a breath, smile, and launch into your literal elevator pitch.
So, what do you say?
Employee Handbook Template
Whether you are a small or large float center, you most likely have other employees working for you. Regardless of the size of your staff, for reasons of efficiency and legality, it’s essential that your organization has clear and straightforward policies and guidelines. No matter how good employee communication is, it’s always safest and cleanest to have clear parameters and expectations written down.
This is why Float Tank Solutions has created a customizable Employee Handbook Template. Free for anyone to download, it contains federally compliant language (current as of October 2016) and contains a multitude of sections, from employee benefits and compensation descriptions to job guidelines and discrimination policies.
