Something in the world of floating have you stumped?
Show Highlights
Alright. Here’s something that is pretty pervasive in the industry, and that’s dealing with the floater that just won’t wake up. What do you do? Well, here’s Graham and Ashkahn’s step-by-step process for Float On, at least. So give it a listen!
Show Resources
FTS BLOG: What to do when you have a sinker
Listen to Just the Audio
Transcription of this episode… (in case you prefer reading)
Graham: Today’s question is, “What do I do when people won’t get out of the tank when I play music at the end of their floats?”, which I guess… “Won’t” is an interesting word there. Sort of implies that they heard the music and actively chose not to get out.
Ashkahn: Yeah. What happens if they just don’t … They’re in float land and they’re just not coming out.
Graham: First of all, we call these people “sinkers”.
Ashkahn: Yeah, it’s our special term for it. There’s kind of an escalating level of responses we have to this.
Graham: Up to calling the fire department.
Ashkahn: Closing our business down. Realizing they won, they can just keep floating.
Graham: You can just float as long as you want.
Ashkahn: Step one is turn your volume up a little bit. That’s the first, “All right, let’s just see if a slightly louder volume gets them out.”
Graham: Yep, and I would say step two’s almost like turning the volume all the way down and then back up.
Ashkahn: Like off.
Graham: Yeah, like off, back up, off, back up kind of thing. We’ve had people who the music comes on at the end and they know when the music comes on that they’re supposed to get out. They know that at the beginning of the float. Then the music comes on, they’re so floaty, like, “This music’s awesome. I definitely want to stay in here and listen to this.”
So sometimes I think turning it back down can cue that part of their brain that remembers that it actually triggers the end of the session.
Ashkahn: Or just, you know, that kind of abrupt change. What I used to do is, I’d turn it off and I’d wait like 30 seconds and then turn it back on. That start up of music again was sometimes enough to … Sometimes I think people are not aware that the music is playing. They’re like either half asleep or just so deep into their float world that it’s not even registering with them, you know?
Graham: Totally. Okay, so turn it up, turn it off, and then up. What’s step three?
Ashkahn: Step three for us is playing a different track of music, so instead our very relaxing “welcome back to the world” music that we have, we play “Get Up, Stand Up”, is what we play at our place.
Graham: Such a good track for that. That’s a really good one to play. We also actually recorded a voice-over of me talking, basically, actively telling people that it’s time to get out of the tank as the next track after that, which is basically like, “Hey, I know that you enjoy floating here, but your session’s over. You might not have realized it. Time to get the heck out of here.”
I think it actually says, “Stand up. Open the door. Get out and shower.” Just very concrete instructions in case their brain isn’t processing that well, you know?
What step are we on now? Four or five?
Ashkahn: So, the next step. I mean, that’s the end of pleasant steps, really. From there, it pretty much goes straight to knocking on the door.
Graham: Yep. Yeah. So knocking on the door to the room.
Ashkahn: Yeah, yeah. There’s gentle knock and then more forceful-
Graham: Police knock.
Ashkahn: Yeah, police knock is two stages of that.
Graham: So then if they still don’t get out of the room, or really, if we don’t, in our case, see our shower sensor light come on, but in other cases, hear the shower come on, then the next step is to actually go into the room and knock on the tank itself.
Ashkahn: I usually just open the door and say something first. I’ve had that work. Be like, “Hey, you know, just checking in,” and they’ll usually respond.
Graham: Yeah, yeah, that’s true. Okay, so shout through the crack in the door.
Ashkahn: Step seven and a half is …
Graham: Then going in and actually knocking on the back of the tank or something like that is good. You can usually get a sense when you’re going in there. Again, I guess the shouting is actually really good for figuring out if they really are actually out of the tank or anything. You don’t want to, hopefully, catch someone naked, or anything like that, if you can avoid it, so knocking on the back of the tank is definitely the next step after that.
Then, usually, that does it. Rare is the case when I’ve had to progress past actually just knocking really loudly on the back of the tank. But-
Ashkahn: It does happen.
Graham: And we’re open 24 hours a day, so if you can imagine getting sinkers during normal float hours, the people who go really deep in it at 2 a.m. are also equally hard to get out at 4:30 in the morning for us. We have some pretty extreme people.
The next step after that is to actually open the door of the tank and shout in. Be like, “Hey, everything okay in there? Your session’s up.”
After that is the weirdest part.
Ashkahn: Poking them with a pool noodle?
Graham: Yeah, exactly. Just giving them a little pool noodle tap on the toe or something like that. Or actively poking their toe or grabbing it and giving them a little shake to wake them up.
It sounds super weird, but at some point, you’re like, “Okay, well, I can’t leave this person in my tank forever and it has been this escalating progression of trying to get them out,” and the cool thing is that no matter the length you have to go to, pretty much, to get someone out of the tank, it’s the level at which they don’t care because they were so deep in a float and are so blissed out coming out afterwards.
I feel like everyone’s reaction, when I’ve gotten them out of the tank, after … I think I’ve only done it to two people, where I actually had to poke them with the pool noodle or give their toe a little nudge. They’d both just had come out. I’m like, “How was the float?” They’re like, “Oh, it was awesome.” Mentioned nothing about being woken up abruptly. They’re just almost puddles of goo and settle into the couch after that.
Ashkahn: It’s true. I’ve never had anyone have a bad experience as a result of any level of escalation we’ve had to do to get them out.
Graham: That, at least, is Float On, is the full operating procedure. Then, yeah, of course, next call the fire department. But that’s the full escalation that we do for getting people out of the tank. Honestly, by the time you hit, “Get Up, Stand Up,” usually that’s enough. You don’t usually actually have to progress that much further than that.
Ashkahn: And the other thing to maybe talk about is, what do you tell the next customer who’s waiting to go into that room?
Graham: Sure. Right. Because if someone’s taking a while to get out, it’s causing your tank to be full. I guess one nice thing … We run a six tank center, so if there’s one person who’s staying in there and taking a while to get out, chances are, it’s going to be the last person to get out of the tank.
In the meantime, we can be cleaning every other room and be getting people into those rooms. With luck, even still, we don’t get them out too late, where we’re not getting the next person in on time. We could, despite all of this, we could still get the next floater in in a timely manner.
Ashkahn: Usually they don’t mind too much. I think people are kind of understanding and realize that this is probably a pretty rare occurrence and there’s not much you could be doing, other than what you are doing. We can try to get that one person to have a slightly longer float. We’ll get them out a little bit longer, or a little bit later, to accommodate.
Those two things in combination, them not caring a huge amount and us trying to be as flexible as we can, usually solves the problem.
Graham: Yeah, definitely. You can roll it forward even by a couple of sessions. If you get the next person out 10 minutes later and let them know that they should shower off faster and respect the time of the person after them. Then you get that person out five minutes later. You can do this little rolling correction.
Ashkahn: It almost never happens for more than one. I can usually correct within a single session.
Graham: Totally. We do two and a half hours when we do our night floats so, for those people, it’s actually not that big a deal. The times when I’ve had it happen most to me, personally, are when I’m working the night shift. An extra 10 minutes off of two and a half hours, I think, bugs people a lot less than it would if it was 10 minutes shaved off of their 60 minute float, or something like that.
Ashkahn: Yeah, definitely.
Graham: The longer your float sessions, also, I think, the little bit more leeway you’re allowed in that. Alright, thanks for tuning into today’s episode. As always, if you have any float tank questions, or any concerns, feel free to shoot them our way. You can do that at floattanksolutions.com/podcast and we’ll cover them on an upcoming episode.
Recent Podcast Episodes
Do Floaters really Go into a “Theta State”? – DSP 160
Sometimes it’s difficult to differentiate the claims of scientific benefit of floating from those that are just anecdotal. The idea that floating causing greater theta brainwave activity is one of those things that sounds right, but what does the data say? And how can everyone else find out?
Fortunately, Graham and Ashkahn have done the legwork and even talked to the researchers who do this kind of stuff. They break down exactly how true the Theta claim is and what, if any, real research corroborates it.
Can People Undergoing Chemotherapy Float? – DSP 159
Naturally, most float centers want to be available for anyone who needs it, but there are practical limitations that they may not know about with certain conditions. Is there any risk or issue to having someone with cancer float in a float center? Do they need special instruction or care? Are float centers opening themselves up to liability by providing them floats?
Ashkahn and Graham answer a few of these questions, but the most important thing to remember is to consult the patient’s doctor. Leave the medical advice to the professionals.
Quick ways to get cash now for your business – DSP 158
Being strapped for cash isn’t a fun situation to be in. With an operating business, you have options, fortunately.
Graham and Ashkahn brainstorm some ideas for quick cash and some they’ve even used at Float On when a surprise expense has come up. It’s worth noting that to get money in the short term, you’re likely sacrificing something in the long term.
Avoiding Soundproofing Mistakes During Float Tank Installation – DSP 157
Obviously float center construction is expensive, in no small part due to the soundproofing in each of your rooms. The last thing you want to do is screw it up by making a simple mistake when installing your float tanks.
Graham and Ashkahn delve into everything you need to consider during installation to not screw up your soundproofing, including what additional materials to purchase and how to ideally set up your float rooms.
Book recommendations for Float center owners – DSP 156
It’s no secret Graham and Ashkahn love to read, often about business methodology and philosophy. In this episode, they provide a list of the books they would consider to be their biggest influences that helped shape their own business philosophies and methods, along with what exactly about each of these titles is so interesting and engaging.
Latest Blog Posts
The Best Time to Start a Float Center
It's not today. Today is a great time to start a float center, but that's not the best time. The best time was a year ago. Or a month ago. Or yesterday. I've had the pleasure of seeing people from their first, innocent float all the way through opening the doors on...
Getting to Know Your Epsom Salt
Epsom salt has uses ranging from personal care to large-scale agriculture, and, of course, it is the salt that brings the ‘float’ to float tanks. Since it plays such a key role in our industry, and in maintaining the chemical balance of our beloved float tanks, we...
5 of the First Things To Do if You Want to Start a Float Center
One of the most interesting things I’ve discovered by fielding calls and emails from people through Float Tank Solutions is that floatation therapy has an uncanny ability to grab people. I’ve spoken to many dedicated floaters, still amazed by the therapy after decades...
Meet the Float Tank Solutions Team
We've met a good deal of you in person at the Float Conference, or at Float On in Portland. Some of us (mostly the easily identifiable ones with the larger facial hair) can even be seen in many an online video discussing salt buildup and small business. For some of...
