Something in the world of floating have you stumped?
Show Highlights
Graham and Ashkahn share their experiences on accepting Bitcoin at Float On… including what it was like to have a Bitcoin ATM located in a 24 hour facility.
Listen to Just the Audio
Transcription of this episode… (in case you prefer reading)
Graham: And today’s question is: “What are you thoughts about taking cryptocurrencies like Bitcoin, Litecoin, Ethereum, et cetera?” I don’t know if that was the name of a cryptocurrency, just … an et cetera there.
Ashkahn: It’s based on dot systems.
Graham: Dot chain as a form of fame. What do we think about taking cryptocurrencies as payment?
Ashkahn: I like it.
Graham: I like it, too.
Ashkahn: Okay.
Graham: Done. Yeah, you should do it.
All right, next question is-
Ashkahn: So, they’re cool. I like cryptocurrencies. I like the concept.
Graham: I’ve taken pies as payment too. I like taking anything-
Ashkahn: Yeah, we’re taking note of anything as payment. Maybe we should … we won’t necessarily get into bartering everything right now.
Graham: No, I was just saying the reason that I like cryptocurrencies is because I do like taking pretty much anything as a form of payment.
Ashkahn: Yeah.
The cryptocurrencies specifically, we’ve never accepted anything other than Bitcoin … yet.
Graham: I don’t think we’ve ever been asked.
Ashkahn: Yeah. Yeah. It’s interesting.
It’s one of those things where like, people don’t tend to ask too much. It’s like you kind of put it out there that you accept it and then people come out of the woodwork as being: “Oh, sweet. I can pay with this thing.” You know? Otherwise, people would just be wandering around asking every business like: “Hey, you guys accept Litecoin?” Like getting told “No!” like 99 of a 100 times.
Graham: You wouldn’t do that?
Ashkahn: So, yeah, we’ve only been accepting Bitcoin, but we have been accepting Bitcoin for-
Graham: Years.
Ashkahn: Yeah. Several years now. Like three, four years. Something like that. And in fact, we had Oregon’s first Bitcoin ATM in our lobby for a period of time, which was its own crazy adventure.
Yeah. It wasn’t really related to our shop. It was just an independent ATM that was specifically made for like buying and selling Bitcoin and transferring Bitcoin between wallets. And they put it in our shop because we’re open 24 hours a day, so it was nice to have it accessible and because we like Bitcoin and wanted to support it.
Graham: … which ended up being awesome on a lot of levels.
Ashkahn: Yeah. It ended up being terrible on a lot of levels.
Graham: Really like one main level.
Ashkahn: One main level.
Graham: Yeah.
It was also like we got … people who did use Bitcoin were totally stoked that we had that there.
Ashkahn: Yeah.
Graham: We got a lot of questions about it and even attention from people.
Ashkahn: Sure.
Graham: … being like, “What is this?” Is this come kind of monetary arcade game you got in here?
Ashkahn: We got some press from it too, like, where there’s a few articles.
Graham: Yeah, at least two articles specifically who contacted us because we had a Bitcoin. Then we’re like: “Wait. What are you guys doing here?”
Ashkahn: “What is this place?”
Graham: It’s just crazy!
Ashkahn: The downside was that we were, I mean people were coming in to use this thing who were coming in to use an ATM and were not really interested in floating or anything like that.
Graham: And 19 out of 20 of those people were totally fine, you know, coming in, everything’s okay. Like 95% interaction with our Bitcoin machine I feel like was completely fine.
Ashkahn: Yeah. And 1 out of 20 people were like clearly using Bitcoin in some sort of underground black market internet situation and they like look the part and they are like-
Graham: Human trafficking or like I don’t even know. They come in. It’s like, smell a little odd, perhaps. They don’t make eye contact, like, hoodie and sunglasses. They have their own mini laptop they’re bringing up and like typing it in next to the ATM.
Ashkahn: I wouldn’t even say … the big problem specifically for us was that this Bitcoin ATM just had the worst user interface and was constantly having problems. People would come in to use it and they’d be standing there for 30 minutes trying to get it to work. They’d be looking at us like: “Hey, when this screen comes up, which of these buttons are we …?” I’m like “I have no idea. I don’t know. I don’t know how this machine works.” Sometimes it was in the middle of transitions and they were just blocking up space … Anyway, it got to the point where we were like: “Okay, we need to get this Bitcoin ATM out of our shop.”
To me it’s kind of like, the way we’re supporting Bitcoin is by accepting it as a business.
Graham: Mmm hmm.
Ashkahn: And that’s a stronger stance than having some random ATM in our lobby, in my opinion. So we still accept Bitcoin and I still like to support Bitcoin in that way. We just don’t have a Bitcoin ATM in our lobby anymore.
Graham: And if someone asked and it wasn’t too crazy to set up, I would happily support other blockchain currencies as well.
Ashkahn: Sure.
Graham: Like Ethereum and Litecoin.
Ashkahn: I think we can. Our wallet accepts that. I don’t think it’d be that hard to set up.
Graham: I think we probably do accept them; it’s just that we haven’t really had the incentive to get that out there and push it or anything like that.
Ashkahn: The other thing you need to know about accepting these is that people just need to, your staff needs to be comfortable in terms of knowing how to do it. Luckily, that’s gotten a lot easier nowadays. If you’re willing to go with one of the online wallets and … this conversation’s about security and stuff around those, but if you’re willing to ignore those for a second and use one of these online wallets-
Graham: If you’re willing to be a patsy.
Ashkahn: Then often there’s all sorts of solutions in terms of just printing out a QR code or having a number you can give to someone or telling them a certain email or even having a page on your website that has kind of a pre-populated QR code or something like that, that you can just really easily hand someone when they come in. So, you know, people will probably book without paying and deal with this when they come into your shop to actually float … is kind of the easiest way I’ve found to do it. But if you put in a little bit of effort in the first place, you can usually generate something from your wallet that’ll make it easy for your staff to just accept these. And then you would just … when they come into float, you would just do the exchange rate at that point. Yeah, you do the cost of your float and charge them that day’s rate for the exchange rate between that and what the Bitcoin monetary value is.
Graham: Yup. And in the helm we just have that set up as another form of accepted currency, which you can do in a lot of your scheduling systems too. So we just add a little Bitcoin area where they enter in the value that they got from that.
Ashkahn: Yeah.
Graham: And that’s about it. Do it. I say … “Wait for something to go wrong before you correct” is also one of our general philosophies, right? So, you know, when we come up with these crazy ideas, our first instinct is always, well, let’s try it out and see what happens. In this case, it’s been going on for years with nothing going bad, so I highly encourage you to do it at your own center.
Ashkahn: Yeah, definitely.
Graham: And I think that’s it. Do you have anything else you want to say?
Ashkahn: Not really, I mean, other than I guess like the general, you might lose that money. It might just drop to a very low value.
Graham: Sure. Someone comes in with $20,000 and drops down to 200 the next day.
Ashkahn: Or the opposite could happen. Ours went up in value. So from the time that people paid us … When we had the ATM, we were doing the most transactions because I think it was so in people’s face that we were accepting Bitcoin. Since that time, the price went up before we sold it. So that was nice. And yeah, I guess there’s … you have to figure out taxes in terms of Bitcoin if you really want to do anything properly.
Graham: Oh yeah. And this is not a tax podcast.
Ashkahn: Yeah, so … You should ask someone about that and how it’s supposed to happen.
Graham: What do they call them again? Account-ant? Accountaunt?
Ashkahn: Yeah, something like that.
Graham: Your aunt. Ask your aunt about it.
All right, everyone. Thanks for tuning it and we’ll talk to you tomorrow.
Ashkahn: Right.
Graham: Oh, and … Send us questions too. Go to … what was our website?
Ashkahn: floattanksolutions.com/podcast
Recent Podcast Episodes
How do you Start Opening a Float Center? – DSP 285
For people just starting out, it can seem really daunting to start a float center. They may not even know where to begin.
Graham and Ashkahn tackle this idea head on. The most important thing is to do a lot of research (definitely check the resources) and to make sure you have people that you can call and refer to for support when you need it.
What to do When Floaters Interrupt Intros? – DSP 284
Ashkahn’s back and on form. He and Graham take on the question of how to handle first time floaters interrupt the pre-float intros explaining the process.
There’s a lot of information that first time floaters need, and if they aren’t paying attention, it can cause messy floats or unnecessary difficulty or confusion. The reunited duo provides some great tips while going over different customer scenarios.
When is the Best Time to Open a Float Center? – DSP 283
Graham takes the helm again without any co-captain to steer the SS Daily Solutions through the rugged storms of float industry questions.
Today he answers a question about when the best time of year to open your float center. The important thing to remember is that, whenever you choose, you should plan for even earlier, as float centers are more likely to get delayed in construction.
Tips for Choosing Contractors – DSP 282
Graham the Lone Podcaster takes the reigns on answering how to pick a contractor for float center build out.
It’s the kind of big decision that every float center owner hopes to only make once, so getting as much information ahead of time is extremely useful. Graham breaks down some useful tips and explains how to ask for a bid, specific skill sets to look for, and general advice on knowing when to walk away.
Starting your Pumps Early – DSP 281
In this episode, Graham goes solo again to answer a particularly loquacious listener who sent in a question about how to logistically handle your changeover when a floater comes out early.
It can be tempting to start your changeover as soon as possible, especially if you have a few of them to get to, but Graham lays out some helpful things to remember before flipping that switch and running your pumps before the allotted time.
Latest Blog Posts
4,937 Things to Know About Buying a Used Float Tank
You’re thinking about buying a used float tank. Whether this is for a new center, an addition to an existing operation, or a purchase for your home, this is a big decision.
We’ve compiled together some of the major questions and considerations to entertain before making a purchase. While you do have the opportunity to save some money and snag a good deal, there can be hidden costs and unknowns to weigh against those savings.
Offering Overnight Floats
Almost three years ago, we discussed the merits of running overnight floats from an employee’s perspective, focusing on the opportunities of this unique experience as well as its challenges. We’d like to take a deeper dive into this issue because, while the majority of floaters come through our tanks during “normal” business hours, overnight floats form an important part of not only Float On’s identity, but also its business structure and broader culture.
How to Talk About Floating
You step into the elevator and shuffle to the side to make room for the kind-eyed, old woman with the miniature poodle.
“Good morning,” you say with a smile.
“Good morning,” she beams back, her gaze resting briefly on your water bottle with the logo from your float center’s annual party.
After a brief pause, she asks, “What is Float-a-Palooza?”
You take a breath, smile, and launch into your literal elevator pitch.
So, what do you say?
Employee Handbook Template
Whether you are a small or large float center, you most likely have other employees working for you. Regardless of the size of your staff, for reasons of efficiency and legality, it’s essential that your organization has clear and straightforward policies and guidelines. No matter how good employee communication is, it’s always safest and cleanest to have clear parameters and expectations written down.
This is why Float Tank Solutions has created a customizable Employee Handbook Template. Free for anyone to download, it contains federally compliant language (current as of October 2016) and contains a multitude of sections, from employee benefits and compensation descriptions to job guidelines and discrimination policies.
