These are challenging times for all of us, and many float centers (ourselves included) have decided to temporarily shut down to help stop the spread of coronavirus. Our team got together yesterday to figure out what we need to do to put our shop into hibernation mode, and we thought we’d share the list we came up with to help out anyone else who is in a similar position.
Best of luck to everyone going through this. We know we’ve seen a wellspring of kind words and support from our community when we decided to shut down, and we’re sure you have too. It’s nice to know the float world will be supported when we’re all on the other end of this.
Of course, if there’s anything that you’ve done in your own closure that you don’t see here, please send it along and we’ll update this list as suggestions come in.
Float Tank Solutions
Shop Hibernation Checklist
After the last float
- Do a full cleaning and disinfection pass across your center.
- Deal with your mail and package deliveries. You may need to put up a sign for your mail person, stop your mail from being delivered, or attempt to cancel or reroute any packages that are already on their way.
- Stop any automatic deliveries you have for any shop supplies.
- Make sure your HVAC system is set to run the whole time.
- Remove any food and beverages that can’t be stored for longer periods of time.
- Remove cash and any other valuables.
- Forward incoming calls and set up an appropriate voicemail (make a task to change the forwarding and voicemail when you re-open)
- Put bleach into washer and dishwasher and run them, then leave doors slightly open
- Consider putting out ant traps, if it’s appropriate for your area
Daily Ongoing Maintenance
- If your float tank doesn’t automatically run your pumps, go in twice a day to run them. This will both provide your float solution with its cleaning cycle, and prevent any salt crystallization from happening inside of your pipes and filtration equipment. Make sure to open the doors on your float tanks to let them air out while you’re there.
- Balance any levels of chemical treatment that you use (like hydrogen peroxide)
- Run the showers once a day to prevent any sort of buildup in the pipes
- Make sure to put water down all of your floor drains to keep your p-traps filled (so you don’t get sewer gas coming out)
- Empty your dehumidifiers (if you have any)
- Consider leaving some lobby lights on to deter vandalism
- Clean up any garbage outside the shop. It’ll help keep your city looking nice, and will also help deter vandalism.
- Answer voicemails
- Answer emails
- Answer social media inquires
- Collect physical mail
- Water any plants you may have (or take them to your house).
Weekly Ongoing Maintenance
- Replenish any water in your tanks that has been lost to evaporation (you may need to add a little salt as well).
- Do a disinfection pass on the inside of your tank walls and ceiling. It’s still a very hot and humid environment, and you want to make sure you’re preventing any mold growth.
There are, of course, other things to consider like communication with your customers and taking care of your members. You may be looking at laying off part, or all, of your staff temporarily so they can claim unemployment benefits. The next couple weeks are also going to be a good time to work on your marketing, to make sure that your customers are ready to float when you re-open.
We’re keeping the list above to just the operational side of things for now, but we’ll be releasing more over the coming days and weeks about what we’re doing at Float On to get through this.
Stay well,
Graham and Ashkahn
Tips on Structuring Your Service Menu – DSP 111
There’s a lot of nuance to how you structure your service menu that can have a significant impact on how your customers spend their money. The size of prices, how they’re ordered or arranged, what price you put first on the menu, etc. all make a difference. Given all these small details, it can seem daunting and make some business owners unsure of where to start or who’s advice to take.
Fortunately, Graham and Ashkahn have been at this for a long time and really dig marketing psychology, so they have lots of advice, tips and even some of the psychology behind why we do the things we do.
What is the Longest Float Session? – DSP 110
There is somebody, somewhere, that has floated for the longest period of time on the planet. And given how recent the popularity of floating is, it’s likely that the person who floated the longest is alive and that Graham and Ashkahn have met them.
The guys share one of their favorite stories from floaters at Float On, which involves the longest float they’ve ever run. Are you listening Guinness? We’re making history!
How Much Does a Float Center Cost? – DSP 109
The float industry has grown like crazy and no two centers are exactly the same. Some are opulent spas, others are small functional lounge type spaces with some tanks in it. Obviously price is a major factor in these designs, but what’s the range for the cost of a center? Certainly there’s a range, but you also want to make sure you’re not skipping out on important things like sound/water/saltproofing or proper ventilation. So how much is it really, all things considered?
Dealing with trademarks when a center has the same name – DSP 108
Okay. So… this happens. Sometimes float centers open up with the same name. It can be challenging, especially given that there are only so many float puns you can make. Graham and Ashkahn discuss the merits of protecting your name and some of the limitations that come with it, which is impacted by how close another center is, whether or not you have a copyright, and just how much effort you’re willing to put forward to ensure that it stays yours.
Having one tank vs multiple tanks – DSP 107
Is it better to plan out your center for one float tank and build out from there, or should you future-proof your design in case you want to expand? Graham and Ashkahn break down the logistical issues of planning out both and the reasons someone might decide to go one way over another. Construction costs, hiring specialists, and shipping costs are all things to consider when making a decision like this and it can be expensive either way. There are smart ways to build out a center while saving up to expand later, and Graham and Ashkahn make a point to give advice about that as well.
What do you do for Staff Meetings? – DSP 106
Staff meetings are one of those things for float centers that are just a bit more inconvenient than some other places of business. Especially if that float center is open 24 hours a day like Float On is.
In this episode, Graham and Ashkahn talk about how they run meetings, what they think is important to cover, how frequently they happen, and the ideal location for holding them (it’s possible that the shop is too pleasant and inviting to move quickly from one topic to the next).
How to reduce salt dust from ending up everywhere – DSP 105
Today brings a curious question about a float center owner who’s trying to deal with salt dust everywhere, including in their tool room. While salt does get everywhere, it can’t evaporate like water can and doesn’t travel through the air very well.
Graham and Ashkahn try their best to answer it and try to figure out what might be causing it, having not experienced something like that themselves at Float On. If any float centers out there have experienced this phenomenon and have any insights, send it our way!
Personal background, training, education for float center owners – DSP 104
Every new float center owner brings something different to the table. A former accountant is going to have a different skill set than someone who spent the last 15 years in construction. Now, it’s likely that they’ll both find ways to succeed in very different ways, but it’s possibly that one could be better suited to running a float center than they other.
Graham and Ashkahn get asked about their personal backgrounds that led to them starting Float On and, by extension, what the ideal background might be for running a float center.
While they have very non-traditional backgrounds themselves, they both have worked diligently through Float On’s lifetime to make sure that they learn the skills necessary to get the job done.
Causes of feeling nauseated in a float tank – DSP 103
Sometimes, very rarely, customers will get out of a float saying they felt really nauseous. Some even feel so bad that they vomit afterwards. What causes this and what can float center owners do about it? Well, sometimes it’s motion sickness, sometimes it’s the temperature in the tank, and sometimes it’s just random happenstance.
Regardless of why it occurs, how you handle it is important. Graham and Ashkahn have some good advice for post-bad float aftercare that’s worth listening to.
Disinfecting inside float tank walls – DSP 102
How do you clean the inside of the float tank? Obviously, you wanna be careful given that you’re working so closely with your float solution. What precautions do you need to take? What sort of products do you use?
Graham and Ashkahn share their stories of cleaning tanks, finding proper cleaners, and how to use them without affecting your water.
