Something in the world of floating have you stumped?
Show Highlights
As it turns out, there’s no certification program to running a float center. You buy these big expensive machines that require constant, technical maintenance and you’re on your own for how to accomplish that. There aren’t float tank repair persons that you can call (yet) and just have them show up and do it for you, so making sure you’re knowledgeable and prepared for this maintenance is a really good idea.
Graham and Ashkahn lay out the Float On best practices for how to plan for maintenance so that it’s the least disruptive for your center if something goes wrong.
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Transcription of this episode… (in case you prefer reading)
Graham: Today’s question for you is, “We want to do some tank maintenance, but we’re worried we’re going to mess everything up.”
Yeah, that’ll do you.
“Should we take things apart just to do it, or should we go with the old adage of, if it ain’t broke don’t fix it?”
Ashkahn: Alright, that’s very general. I wish I knew a little bit more specifics about what they were talking about, but you know. You can’t let fear hold you back! I mean, that’s my general answer.
Graham: Yeah, and there’s just some maintenance that needs to be done, you know?
Ashkahn: So you can’t-
Graham: You can’t wait for things to break either.
Ashkahn: Yeah, the solution shouldn’t be “just don’t touch anything and avert your eyes and pretend like everything’s fine.” So yeah, you should probably do the maintenance you think is important that you should be doing.
Graham: Yeah, and the fact that it’s called “maintenance” and not like, just abstract upgrades, or you know, “I have this sick idea to pimp out my float tank.” Like, should I leave well enough alone-
Ashkahn: Unnecessary labor.
Graham: Yeah, yeah. But you know, things like, yeah, actually … like we talked about during a different episode … draining your tank, and cleaning it out on the inside and refilling it every so often, making sure to get the inside of the pipes. Things like changing your impeller, changing UV bulbs.
Ashkahn: Cleaning the impeller.
Graham: Whoa, did I say changing the impeller?
Ashkahn: Yeah. You don’t need a new impeller, but-
Graham: Cleaning the impeller, getting all the hair out of there. And all of that is regular maintenance that does feel a little intense when you’re doing it for the first time, like actually taking apart your pump, and breaking spindles in the middle of the night, and stuff like that. You know.
Ashkahn: So here’s the deal. Here’s the deal, is when you-
Graham: Break it down for us, Ashkahn!
Ashkahn: Break it down here! When you’re doing maintenance, I think there’s two things that I like to keep as general rules that make all of this go a little bit easier. One of them is to only do one thing at a time. If you have to like change the UV bulbs on all five of your float tanks, or something, do one UV bulb per week. Don’t just spend one day being like, “I’m just gonna do all five tanks at once,” because you know when you do stuff like this, there is a pretty decent chance you’re gonna mess something up.
And even if you don’t mess anything up, like you put it all back together, and it’s just kind of leaking all of a sudden. And there’s just stuff like that happens, like way more than you would want or think that it would. And sometimes it’s to the point that your float tank is kind of down. You’re gonna need to spend a few days fixing it.
So, only doing one thing at a time allows it so that, one you have time to deal with stuff when it goes wrong, and also, if, in the worst case scenario, something happens to some point that you do actually have to cancel floats for that next day or two days or something, if you just have one float tank down that’s a lot easier than having all of your float tanks down all of a sudden. You may be able to scoot appointments around to the point where you don’t even actually have to call and cancel on anyone, if you’ve just got one float tank down.
So that’s usually what we like to do. We never took on more than one maintenance task like that for our float tanks per week. And the other thing that is a really nice rule to kind of keep is basically, usually this maintenance has, there’s a certain amount of pieces in whatever machinery you’re taking apart that are really easy to break. So like when you’re replacing UV bulbs, the glass tube around the UV bulb, the court sleave, or the bulb itself, or basically giant long pieces of thin glass, those are easy to break. In pumps, there’s usually like a little porcelain spindle kind of holding the impeller in place. That thing’s really easy to break.
Graham: Really easy to break, yeah.
Ashkahn: See, we’ve broken so many of them! So, I kind of have it as a rule that we do not ever open anything. A pump, a UV light, we don’t unscrew or start messing with anything, unless I have spares of those fragile pieces already on hand. Because the spares are usually pretty cheap, you know, those spindles cost like ten dollars. But not having one and breaking one means it’s three days, or four days before you’re gonna have to get that emergency shipped to you, and that’s just like three or four days that your float tank is down.
So that can be a really big difference in how screwed you are when you break something. So, those are kind of main things, don’t do more than one thing a day, and if you ever touch anything, make sure you already have spares of the fragile parts available to you.
Graham: Yeah, and if you’re really nervous, or it’s expensive machinery that you’re talking about here, like actually doing maintenance on your UV system, or doing maintenance on your pump, it doesn’t hurt to look online for the manual, to check in with the manufacturer. They have technical departments that you can talk to and make sure that you’re doing things right. Like taking apart your pump, you actually need a calibrated torque wrench, where you can like exactly know how many pounds of pressure that you’re putting into-
Ashkahn: Sometimes, sometimes. Not all times.
Graham: Yes, okay, fine. Some pumps you need that, right? And if you don’t know which pump they are, it can cause problems.
Ashkahn: That’s true, yeah, you can tighten things and it’ll like warp the-
Graham: The actual pump housing. And that, you need an entire spare pump to fix. So don’t be afraid to reach out for help and guidance, too, again both from manuals, and from technical departments.
Ashkahn: And you’re really gonna be surprised how few parts are inside of these pieces of equipment, than you think. Like the first time I took a pump apart I was like, “Oh boy!” And I opened it, and I’m like, “Wait, there’s three pieces in here? That’s it?”
And like a UV light, a lot of people’s UV lights, those kind of Delta UV ones and stuff, if you open up those, it’s literally just a tube. There’s like a glass tube and a light bulb in it, and the rest is just a big, open, empty, hollow cylinder. Like so you know, it’s nice. It’s nice to like understand what these things are and how they work, and that way, in the future, if you notice something is having a problem, you probably have a better chance of kind of understanding what’s going on, and understanding if it’s important or if it can wait. Getting comfortable with your equipment is really useful.
Graham: Yep, and the first time that you change your UV sheaths and bulb, just plan on having like two backups or something like, those are often the easiest things to break. I think in our shop, that’s like the biggest kind of serious maintenance thing that has gone wrong, yeah, just over and over again.
Ashkahn: Broken a lot of spindles, too! Yeah, and separate the UV thing. If you’re worried about breaking glass, you don’t want it to be connected to the rest of your float tank system, so if you do break something you can like totally flush it out and clean it without any concern of any glass getting into your float tank.
Graham: Yeah, that.
Ashkahn: I mean yeah, we can … If we had more specific idea of what-
Graham: Maintenance-
Ashkahn: What you’re trying to do, we could give a more specific answer, but in general, that’s it. Like do it, it’s probably not gonna be quite as crazy as you think, but make sure you’re going into it-
Graham: Plan for the worst.
Ashkahn: -prepared. Yeah, yeah. Make sure the worst case scenario is not gonna totally screw you over and bring all your float tanks down.
Graham: And don’t wait for something to break. I mean, doing regular maintenance is absolutely the way to extend the life of your float tanks, and pay the least amount of money, and stuff like that.
Ashkahn: And it’s good, what we do at our shop is we take all this bigger routine maintenance and we just, we schedule it out across a year. So we’ll use like our Helm software with these task generators, and set these things to show up, like these tasks, to pop up one week apart. So, we’ll go through six weeks of clean the impeller in room one, and then clean the impeller in room two, and then clean the impeller in room three, and then six weeks of changing our UV bulbs, and then six weeks of draining and filling our tanks one tank at a time.
And as we do, you know … and there’s enough stuff like, that to kind of like every week, there’s one big task that needs to be done. And so if you, yeah, you can actually sit down and kind of plan out like your year of maintenance.
Graham: Cool, and if you have anymore questions for us, head on over to floattanksolutions.com/podcast.
Recent Podcast Episodes
When Should a Float Center be Profitable? – DSP 170
“When should I start making money?” is a deceptively simple and anxiety inducing question that every business owner has to face. Sometimes the answer is straightforward. There are lots of franchises that have near endless amounts of market research and profitability trends that point to a sensible timeline of when and how much you can expect versus a given investment.
Float centers aren’t like that, unfortunately. There’s simply not enough data out there to create predictability in a market. The good news is that given the relatively low overhead excluding opening costs, float centers have the potential to be profitable almost immediately. Graham and Ashkahn break down this question and provide some tips on the issue.
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Float centers are no exception. So when you get a call from someone claiming to be able to boost your SEO standing, it can seem like a really good deal. How do you tell if these companies are legit? And do float centers really need SEO help? Graham and Ashkahn break this down and simplify it for the uninitiated.
What to Consider With a Home Float Center – DSP 167
Getting a tank in your house and floating some people is a great first step on the path to opening a float center. It helps you figure out exactly what the maintenance is going to be like, along with just the experience of floating other people and introducing them to this neat salty practice.
There are things to consider and there’s a right way and a wrong way to run a home based float center. First thing to consider is your local laws for small businesses and making sure you comply with those. Additionally, you need to decide if you’re just floating friends and family or if you’re going to have paying customers. This is also going to impact what type of float tank you should use and the demands you should consider on your house. Graham and Ashkahn have seen plenty of these and share the best practices as they’ve seen them laid out.
How to Deal With Burnout – DSP 166
Running a float center is hard work. Especially if you just opened up and dealt with months of agonizing, crazy construction, and then go straight into pulling long hours keeping your center open. Even with the reward of seeing floater’s post float glow can fall short of satisfying in some moments.
It’s important in these moments to take time for yourself so as not to get devoured by your work. Ashkahn and Graham share some of the things that helped them stay sane working long, thankless shifts at Float On in the early days and get through the hard days so that they could thrive.
Will Hard Water Affect a Float Tank? – DSP 165
Hard water is something that comes from having too many minerals in your water source. It can cause a lot of problems with plumbing if it’s too hard, and most buildings will have resources for dealing with this to help avoid calcium buildup in pipes and along tubs or pools. As for how it interacts with a float tank, specifically, it seems like the larger issue is going to be how it impacts the rest of your building.
Graham and Ashkahn break down what they know about how hard water affects float tanks and the differences you’re going to have to look out for if you’re using well water over municipal water sources.
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To play or not to play music in the tank…
Some centers start the float with a few minutes of music and then fade away, some don’t play music until the end, and another float center will not let you turn off the light. In fact, they also have the noise of a automatic massage table, pounding away next to you, while other places will leave it up to the floater to decide. READ MORE…
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Each person that floats at your center will take two showers: one before their float, and one after. These showers are definitely necessary. Before a customer enters a float tank, you’ll want them to shower in order to make sure that water contamination from skin oils and dirt is minimized, and after a float a customer is going to need a shower to remove the salty residue from their skin. READ MORE…
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