Something in the world of floating have you stumped?
Show Highlights
There are lots of businesses that experience the dogged persistence of Yelp sales people calling them. Float On has done both buying Yelp ad space and living without it and Graham and Ashkahn break down exactly what that experience was like.
They also go into exactly what Yelp ads mean and how it impacts your float center (or doesn’t, as the case may be) as well as how well Yelp stacks up in comparison to other ad sources.
Show Resources
Listen to Just the Audio
Transcription of this episode… (in case you prefer reading)
Graham: Today’s question is: “I have a lot of contacts coming in from Yelp. Should I pay for Yelp ads?”
Ashkahn: A lot of contacts coming in, like a lot of customers coming in from Yelp? I think.
Graham: Oh, I guess it’s unclear. I assume they meant Yelp contacting them, but either way, I think we can answer this one.
Ashkahn: I definitely can relate to lots of Yelp contacting you. They’re pretty relentless. Like I feel like it’s Christmas morning, I’m like, “Oh, who’s calling me?”, and I pick up, it’s like, “Yeah, it’s Greg from Yelp here.”
Graham: “Merry Christmas.”
Ashkahn: “Just wanted to connect, you know, see if you’re maybe interested in some Yelp ads.”
Graham: And I guess the other side of that is we do actually get a lot of contacts, at least going to Yelp to look us up and look at the reviews and hitting our website from there, so they do direct a fair amount of contacts our way too. But they do that without paying them for advertising as well.
Ashkahn: Yeah, I mean, that’s just Yelp’s platform. I mean it’s a big, Yelp is a big thing that I think a lot of people look at, especially if they’re something kind of strange like going through a float center and they’re like, “Is this gonna be weird? Is it gonna be kind of expensive?” Stuff like that. At least here in the US, or maybe US and Canada, Yelp seems to be much less important other places, or when I travel to other countries, there’s way less activity going on in Yelp.
Graham: For sure. Shockingly so if you’re actually used to using that as one of your review sites. When you’re here in the States, people are just totally confused when you mention it, you find one business in the entire city that’s on there. So we don’t actually use the Yelp ads. We used it for a very brief period of three months accidentally. I’m responsible for that. I think they called us in the middle of another conference call, I’m like, “Yeah, whatever, I got it. I gotta go,” and I think I accidentally signed us up, and then didn’t realize it.
Ashkahn: “Yeah, we got em!”
Graham: They were billing us, so we do actually have a little bit of experience paying for Yelp ads, although not the most pre planned marketing strategy there, and we didn’t personally see results coming in that were higher or more significant or big upturn in customers, or in reviews or anything like that coming in as a result of our personal Yelp ads over a few months.
Ashkahn: When people are paying for ads, that’s just when you do a search result… ’cause you see them in there. If you’re searching for something, then usually, the first, the top two things are sometimes, it’s like, peppered in, the kind of top 10 list.
Graham: Yep, and they’ll also actually put you on competitor’s things too, so if when someone’s going to look at the Float Shoppe reviews on Yelp, they can see a little Float On the ad, on the Float Shoppe page with one of our, usually one of our positive reviews. So to be like, “Oh, and Float On got five stars! Look at this!”
Ashkahn: It would be a little weird if there was just, “Don’t go to this other place.”
Graham: That’s pretty much, well, you know, it’s not entirely what the ads are, but that is one factor.
Ashkahn: I mean, if you put on a bad review for our place as an advertisement.
Graham: Oh, I think they only use positive reviews.
Ashkahn: I’d imagine they’d have to have some sort of algorithm, making sure.
Graham: Otherwise that’s super awkward! What are you paying for? So we’ve also talked to other float centers, and the general consensus is that a lot of places have not gotten a ton out of their time with Yelp ads.
Ashkahn: I think, can’t you, doesn’t paying get you a few things like you can upload certain photos to your Yelp page and stuff like that?
Graham: Yeah, and I think you can control the order of the photos as they appear on Yelp. You get a little more control over how you appear to the public on just your Yelp listing, is what I’ve been told. When I was trying to figure out how to change our default profile image on there, that’s what they said is “Pay for ads, and we’ll talk about it,” kind of thing. So you know, the overall response that we’ve heard has not been great. That’s not to say that there aren’t centers out there somewhere that are advertising with Yelp who are loving it and are doing a great job, and if you’re out there and just killing it with Yelp ads, let us know, and let us know if there’s some special features you’re turning on or something like that, but so far, at least with my experience doing consulting on marketing, it hasn’t been one of the things that people say, and in fact, if you look at the 2017 Industry Report, Yelp is not one of the platforms that’s on there that’s worked most effectively for anyone, even as a write-in.
Ashkahn: Yeah. And it might just be, really what you’re trying to do is get people to realize floating exists, come in, try it, stuff like that, just like taking float customers away from someone who’s considering looking at other float centers, maybe not like the biggest thing that’s gonna move the needle for you.
Graham: Yeah, you know, and without knowing too many details about exactly who their target audience is or what businesses they work really well for, my instinct is that they do better for restaurants or something where there’s just hundreds of this type of business in a city, and we’re really deciding on, “Hey, I’m gonna go to dinner tonight. What restaurant should I hit up, or even what Thai food restaurant should I hit up?” as opposed to a float tank which is something you don’t need to do three times a day. There are certain activities that are so-
Ashkahn: If you type in “float, or “float tank”, or “float center” into Yelp, there in the listing, t’s probably gonna be every float center around you.
Graham: Right, you’re not gonna get to page two, unless you’re in Vancouver BC or something. So you know, it could just be, again, that we’re not that type of business that works really well with Yelp ads, and that’s why centers haven’t been seeing as much of an uptick as a result. I would say your advertising money, if you’re looking for an online platform to throw money into, is best spent with Facebook, and the industry report seems to back that up, conversations with other float centers seem to back that up, it seems just the ROI, the return on value for every dollar you put into Facebook is better in terms of online advertising than other platforms that people are using. By a significant amount too.
Ashkahn: But if you’re lonely and you’re looking for somebody to talk to, then I’d say get on Yelp’s radar, and they’ll probably call you everyday, and you’ll have someone to talk to for a little bit.
Graham: Yeah, so maybe the question should be “how do I stop Yelp salespeople from calling me?” Which you know, good luck.
Ashkahn: Move, change your phone number.
Graham: Yeah, change your telephone number.
Ashkahn: The witness protection program.
Graham: ‘Cause we haven’t found out how to stop them, that’s for sure. So good luck, and again, if you’re out there and you are using Yelp ads, let us know, let us know how it’s going. We’re curious. Don’t do like I did and try to get them off the phone by accidentally signing up. It’s not always the best strategy, I guess. And if you have other questions about online advertising or anything at all, really, go to floattanksolutions.com/podcast.
Resources:
Industry Report
Recent Podcast Episodes
Does it matter how you order your filtration equipment on a float tank? – DSP 155
When setting up your float tank, it can be tempting to look at the spa pack and imagine how much more convenient it would be if the pieces were rearranged a little bit. So… is there a particular order to the filtration equipment? Why or why not?
Fortunately, Graham and Ashkahn have painfully researched this issue and know all the ins and outs of water treatment systems for float tanks and why they are the way they are.
Pairing Psychotherapy and Floats – DSP 154
It’s easy to look at some of the research that comes from floating or look at special programs for veterans with PTSD and think about how float tanks should be paired with psychotherapy.
Graham and Ashkahn have met several therapists who use float tanks in conjunction with their sessions, sometimes exclusively. They also know that it’s important to recognize that they are trained professionals who are providing a treatment for difficult to treat psychological issues in some cases. Knowing when to leave the work to the experts is a valuable part of providing a service like this one with so many broad uses.
What is too small for a 4-tank float center? – DSP 153
Real estate costs from building out a float center, especially in an urban area, can get costly really quick. Sometimes compromises need to be made. But how much of a compromise is too compromised?
As with the best float center mistakes, Graham and Ashkahn can speak to their personal experience on this issue. They talk about opening a four tank center with less than 1,000 square feet and how much of a mistake it is. They also provide helpful planning tips so you can find out how much space you need at an absolute minimum for your float center.
How Do You Find Time for Hobbies? (Rise) – DSP 152
This is the last episode we recorded at Rise and it seemed fitting to close out the recordings with the organizers again, Jake and Kevin. In this episode they talk with Graham and Ashkahn to answer a question from Greg Griffin about how to manage your time after opening a float center to dedicate to hobbies.
While the episode starts a little heavy, the conversation turns and begins discussing the value of work and how rewarding it is to be in this industry.
Thank you to everyone who came and talked to us at Rise and shared your experiences. If we don’t see you at the Float Conference, hopefully we’ll see you next year. As always, float on.
What’s the Weirdest Post Float Experience You’ve Seen (Rise) – DSP 151
Another conversation that was captured at Rise was this little sit down between Graham and Ashkahn and a float center owner by the name of Jeremy out in San Antonio. They talk about a subject that I think comes up whenever float people get together. “What’s the weirdest thing you’ve seen after someone got out of a float?”
Sometimes people have a hard time coming back to Earth after a really good session in the tank and seeing how they interact with the rest of the world afterwards can be heartwarming and enlightening. It’s part of the reason we do what we do.
Latest Blog Posts
Thou Shall Not Program
Floating is on the rise, and this means there are lots of new faces trying floating out for the first time. When someone comes to you for their first time, what should you say to explain floating? Just as importantly, is there anything you should avoid saying? Or...
How to Clean and Maintain Your Float Tank – An Owner’s Guide
This post is kept around for historical purposes, but doesn't reflect our current knowledge of float tank sanitation. Please see The Basics of Float Tank Sanitation and Testing and Maintaining Float Tank Water Quality instead. Ashkahn and I just got back from...
Meditations on Mediation
I just had to mediate a discussion between two of my employees, and I couldn’t be happier. Neither of them is going to lose their job: we’ve never fired an employee. Neither of them is going to be paid more or less than the other: we pay all of our employees the same....
From ‘I’m never doing this’ to ‘when can I sign up?’ in 30 seconds
When you show people the float tanks, inevitably some of your potential customers will be freaked out. That's fine, it's normal, it's how people reacted to Rock n' Roll. Now, you need to know upfront that there's a small group of people who will, in fact, never be...
